Imani Suites, boutique hotel located in the heart of Seminyak’s prestigious Petitenget area. With a range of luxury suites and boasting a magnificent rooftop pool deck, Imani Suites is the perfect location to relax and unwind whilst enjoying the lights, atmosphere and fine dining experiences that Petitenget has to offer.We are currently looking for a potential candidate to join our team as :
Guest Service Agent (GSA)
Responsibilities :
- Welcome guests & handle check-in/out;
- Answer inquiries & address guest concerns;
- Manage reservations & room assignments;
- Process payments & maintain accurate records;
- Support other departments & ensure security;
- Promote hotel services & maintain a positive image.
Qualifications :
- Minimum Diploma in Hospitality, Marketing, or Communication;
- Minimum 2 years of experience in Guest Service Agent (GSA) or Front Office Receptionist, preferably in the hospitality industry;
- Exceptional customer service skills and active listener;
- Has good personality, attitude, discipline and neat appearance;
- Highly organized and able to work with a system in following up with customer from quotation to final payments;
- Excellent communication and interpersonal skills;
- Fluent in English and Bahasa;
- Adept at prioritizing, scheduling and multitasking;
- Familiar with VHP system;
- Ability to work independently and as part of a team;
- Able to join immediately;
- Based in Bali.
E-Commerce / Reservation
Responsibilities :
- Manage our online distribution channels, including OTAs and our website;
- Optimize website content and SEO to improve search engine rankings;
- Develop and implement effective digital marketing campaigns;
- Monitor and analyze website traffic and booking data;
- Manage online reputation and customer reviews;
- Handling all incoming reservations via email, phone and online booking platforms;
- Collaborate with the marketing team to create engaging content;
- Stay up-to-date with the latest e-commerce trends and technologies.
Qualifications :
- Minimum Diploma in Hospitality, Marketing, or Communication;
- Minimum of 2 years of experience in an e-commerce role, preferably in the hospitality industry
- Strong understanding of B2B and B2C e-commerce
- Proficiency in using channel management systems like STAAH
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Detail-oriented and organized
- Excellent communication and interpersonal skills;
- Fluent in English and Bahasa;
- Adept at prioritizing, scheduling and multitasking;
- Familiar with VHP system;
- Ability to work independently and as part of a team;
- Able to join immediately;
- Based in Bali.
Engineering (Daily Worker)
Responsibilities :
- Assisting with general maintenance tasks, including plumbing, electrical dan HVAC systems;
- Conducting routine inspections and repairs of Hotel and Restaurant facilities;
- Responding to guest requests and maintenance issues in a timely manner;
- Supporting the team in ensuring the smooth operation of all Hotel & Restaurant equipment.
Qualifications :
- Minimum of 1-2 years of experience in Mechanical, Engineering and Plumbing (MEP) role;
- Minimum diploma or above in similar field, or equivalent work experience and education;
- Strong attention to detail, accuracy and analytical skills;
- Excellent communication skills;
- Has good personality, attitude, discipline and neat appearance;
- Ability to work independently and as part of a team;
- Able to join immediately;
- Based in Bali.
Housekeeping (Daily Worker)
Responsibilities :
- Maintain cleanliness and hygiene standards in guest rooms and public areas;
- Ensure timely completion of assigned tasks;
- Adhere to all safety and health regulations;
- Collaborate with other team members to provide exceptional guest experiences.
Qualifications :
- Minimum 1 year experience in housekeeping
- High school diploma or equivalent, preferably with a focus on hospitality
- Strong attention to detail
- Ability to work independently and as part of a team
- Excellent communication skills
- Has good personality, attitude, discipline and neat appearance;
- Ability to work independently and as part of a team;
- Able to join immediately;
- Based in Bali.
Please send your update CV, application letter and references with the latest photograph to:
hr@imanisuites.com CC: hrimanisuites@gmail.com
Subject line: Name_Position
Only shortlisted candidates will be notified for the further recruitment process.
The deadline for submitting applications for this position is August 31 , 2024.