If you are smart, have a genuine natural warmth and friendliness, team player and multi-talented in all spheres of life, then we offer you an opportunity to work in a fun and transparent, multi-national environment with attractive remuneration package and benefits as :
Guest Relations Officer – Mandarin Speaking
- Familiarize her/himself with the daily occupancy, details of expected arrivals and departures such as guest name, transportation arrangement, etc.
- To be at front line when welcoming and bidding farewell guests and be present around hotel lobby at most of the time
- Ensure all requirements for VIP arrangement is well prepared. Requirements such as amenities, room blocking and transportation are communicated well among related departments.
- Escort all VIPs to ensure exceptional service.
- Keeps a logbook and reports all complaints and other incidents received. Ensures Duty Manager is fully informed.
- In full knowledge of GHA DISCOVERY policy, procedure and other existing promotions.
- Familiar and promote up sell and walk-ins program.
- To learn and adapt with Balinese culture and tradition so she/he can act as hotel ambassador who are capable of introducing local values to guests.
- Present at weekly GM cocktail party or other necessary public relation program
General Requirements
- Fluent command of Mandarin oral and written
- Fluent command of English oral and written, other language is an advantage
- Good knowledge of computer literate, window, excel, etc.
- Graduated from Hotel and Tourism Academy or other degrees in economic or hospitality industry with minimum of Diploma III will be an advantage
- Friendly attitude, accommodating to guest and work colleague, attentive, details to work and enthusiastic when doing the job for a maximum results
Those meeting the criteria should send their CV and recent photograph at the latest by 27 January 2015 to:
I Wayan Gede Yudiana
Director of Human Capital & Development
Careers.ppdps@panpacific.com
Only short-listed candidates will be notified.