Luna2 designs, develops and manages theLuna2 collection of hospitality properties for its Luna2 club members. The visionaryLuna2 collection is a spectrum of cosmic spaces in key hot-spots around the world, providing the ultimate forum for its Luna2 club members, to sustain their high-octane lifestyles.
RESTAURANT MANAGER
Responsibility
- Ensure that services in the outlet are consistent and adhere to established standards, with class and style. Revise standards, if necessary, to ensure the most appropriate service is maintained. Contribute to the training of associates in quality service.
- Presence during designated operating hours of the outlet to provide direct supervision and immediate assistance to his/her staff and guests. Ensure that adequate supervision is provided for in his/her absence. He/she will not take day off together with his/her immediate assistant or his outlet’s Sous Chef.
- Ensure all staff including casuals are properly groomed according to hotel standards at all times.
- Attend to operational problems and needs brought to attention by your outlets’ staff; attend guest complaints, inquiries and requests; answer correspondence. Communicate to AVP F & B, EM F & B on duty for any VIP’s presence, including hotel owners and executives.
- Ensure that the outlet is kept in a neat and tidy manner, and that all machinery, furniture & fixtures are in proper working order, and are maintained in a clean and hygienic state. Also ensure that operating equipment used by the outlet are sufficient to the business level.
- Take full responsibility for general store-keeping and stock control of all materials, consumables, and sales items.
- Maximize business and profitability of the outlet through aggressive promotional activities and controlling operating costs.
- Keep abreast of market condition and competitor's activities to advise EM F & B Operations on formulating business strategies in maximizing revenues and profitability of the outlet. Bring in best practices from competitors or other non-competitors for product or service enhancement
- Ensure appropriate staffing and productivity in the outlet by managing human resources activities such as recruitment, induction, and performance appraisal, coaching, counseling and disciplining, to lead a highly motivated team of people etc.
- Provide frameworks and ideas for promotions and create a road map for yearly promotions.
- Participate in pricing policy formulation when changing menu, by taking into consideration of local requirements, market demands, competition, trends, recipes, potential costs, availability of materials, merchandising & promotion.
- Encouraged to cultivate relationships with other Hotels/F&B outlets, and join any relevant Associations or clubs that will provide market intelligence. Manager is encouraged to keep in contact with competitors to be knowledgeable on new products, best practices and service excellence.
- Prepare and accountable for the accuracy of budget, reforecast and outlook of the outlet to a +/-5%. Ensure Manpower and Expenditure Planning is accurate and adequate for business.
- Maintain and retain an effective service workforce by providing a pleasant work environment, teambuilding, provision of optimal staffing level and providing appropriate training and development of associates, in co-ordination with the Human Resources Department.
- Accountable for workplace safety in the outlet. Enforce workplace safety procedures are briefed at the associates’ departmental orientation to avoid accidents. Be sensitive to potential safety hazards in the outlet and take immediate corrective actions to avoid potential accidents, including presence of clear fire exits.
- Fully aware of policies and procedures for emergencies such as Fire and First Aid.
- Ensure adherence to all licensing, health and Mandatory regulations.
- Attend F & B meetings to update on current activities and bring up issues shared by all outlets.
- Perform other tasks and duties as assigned by the supervisor from time to time if necessary
Requirement
- have an exceptional background with previous experience in 5 star hotels
- have superb written & spoken communication skills
- have a good knowledge of wine
- have outstanding food & beverage service skills
- have experience in training and supervision of restaurant service staff.
- have hands on experience planning & executing large prestige events
- have excellent presentation and love interaction with guests, young or old.
- be energetic, youthful, comfortable working with an international team
- have a “hands on” approach – this is not an office based position
- have brilliant administrative skills as well as creative flair.
How To Apply
Send your complete resume to hr@luna2.com
Ela
HR Supervisor
Luna2 Private Hotel & Luna2 Studio
(0361) 730402
Jl Sarinande No 22, Seminyak
Bali